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FAQ

Purchasing

How do I purchase software from CheapCode?

Browse the shop and select the software you want.
Add the product to your cart and complete checkout using the secure payment gateway.
After payment confirmation, your digital product will be delivered electronically.


What payment methods do you accept?

Payments are processed through secure online payment gateways.
Available payment methods depend on the gateway provider and may include debit card, credit card, and other supported online payment options.


Is checkout secure?

Yes. All payments are processed through secure payment providers that use encrypted connections to protect transactions.


Delivery

How fast is delivery?

Most digital products are delivered electronically shortly after payment confirmation.

In rare cases delivery may take slightly longer due to stock processing.


How will I receive my license key?

Your license key and activation instructions are delivered electronically that are in stock.
This may appear on the order confirmation page or be sent to the email address used during checkout.


What should I do if I do not receive my product?

Check your spam or junk email folder first.

If you still cannot find the delivery email, contact support and include your order reference.


Activation

How do I activate my software?

Activation instructions are provided with your purchase.
Follow the instructions included with your license key to install and activate the software.


Can I reinstall the software later?

This depends on the software product and its license terms.
Some licenses allow reinstallation while others may be limited to a single device.


What if the license key does not work?

If activation fails, contact support with the following information:

• Order reference number
• The product purchased
• Screenshot or error message if available

Our support team will assist with troubleshooting.


Refunds

Do you offer refunds?

Refunds are handled according to our Refund Policy.

Because digital products are delivered electronically, refunds may only be issued under specific conditions such as invalid license keys or incorrect product delivery.


How do I request a refund?

Contact support and provide:

• Order reference number
• Description of the issue
• Any relevant screenshots or error messages

Refund requests must be submitted within the timeframe stated in the Refund Policy.


Support

How do I contact support?

For assistance with orders, installation, or activation issues, contact:

info@cheapcode.co.za

Please include your order reference number when requesting support.


Do you provide installation assistance?

Support can assist with activation guidance and troubleshooting related to the purchased product.

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